Refund policy

Returns accepted for 30 Days, unless otherwise noted on the product page.

Custom products are not eligible for returns, exchanges, or refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, you can contact us at rodrailtackle@gmail.com. Please note that returns will need to be sent to the following address:

Rod Rail Tackle, 1946 Bayou Dr. Navarre FL, 32566

Buyers are responsible for return shipping costs. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at rodrailtackle@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rodrailtackle@gmail.com.